From the Editor's Desk

Microsoft Just Shared One Big Tip for Managing AI at Your Business

While business leaders fret about how to responsibly integrate GenAI, workers have embraced the tech wholeheartedly. According to Microsoft and LinkedIn's 2024 Work Trend Index Annual Report, 75 percent of knowledge workers are currently using AI at work, but 60 percent of business leaders are dragging their feet on AI adoption because they don't have a plan or vision for how to use the tech. Brenna Robinson, general manager of Microsoft's small-business-focused Modern Work team, says the best way for leaders and employees to align on AI use is to identify and amplify your organization's "power users." 

The Microsoft report, which surveyed 31,000 business leaders and employees across 31 countries, found that 80 percent of AI-users at SMBs are using their own AI tools at work, but around half of those users are afraid to admit to using AI for their most important tasks because they worry it could make them look replaceable. These employees, especially the ones who have spent extensive time using GenAI to solve problems at work, are a company's "power users." Robinson, who works with small-businesses to help make the most of Microsoft's workplace tools, says these power users are the key to driving widespread AI adoption. 


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