Wednesday 1st February 2023
  • How to negotiate over practically anything

    Chris Voss had only been an FBI hostage negotiator for a year and a half when he was assigned to handle negotiations for a bank hostage at Chase Manhattan Bank in Brooklyn in 1993. About 90 minutes after first picking up the phone with one of the hostage takers, Voss had struck a deal and was able to convince the kidnappers to leave the bank. Voss credits his success to non-adversarial confrontation and building trust.

    “In any negotiation — business, personal — you have to find a way to gently show people reality,” says Voss, who teaches a Masterclass on negotiation, “without them feeling cornered or attacked.”

    Continued here

  • I Stumped ChatGPT With a Riddle That My 5-Year-Old Was Able to Solve

    Is A.I. really ready to take over the world? ChatGPT gets a reality check.Continued here

  • Today Is the Day to Declare 'Fail Fast February'

    Energy levels flagging as winter wears on? Try turning February into a month of experimentation and progress. Continued here

  • How to Tell if Someone Likes You? Science Says Look Out for These 3 Behaviors

    Being liked is more important than being smart. Know whether people are into you.Continued here

  • Support for Black Businesses Has Waned. These Three Tips Can Help Reignite Consumers' Interest

    Black founders sound off on consumer engagement in the post-Floyd era.Continued here

  • Become a Better Problem Solver by Telling Better Stories

    One of the biggest obstacles to effective decision-making is failure to define the problem well. Invoking the power of narrative and a simple story structure can help ensure that teams are solving the right problem.

    Like many companies at the end of 2021, a small European precision toolmaker was having trouble hiring and retaining talent. The executive team had a solution: Create a more attractive social space to encourage informal collaboration. But when the head of human resources presented the plan to the board (which included one of this article’s coauthors), the directors were puzzled. They didn’t know what problem the redesign was supposed to solve.

    In retrospect, their confusion was understandable. The executive team had not spelled out the extent of the company’s recruitment challenges or made clear the link between the social space and attracting talent. Rather than seeking approval for the new space, they should have been discussing the best way to make the company a more attractive place to work or, more broadly, how to assemble the talent they needed given the expanding competition for talent across industries.

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  • How worker surveillance is backfiring on employers

    Before the pandemic, Mark had a lot of autonomy in his job in the IT department of a US industrial firm. He and his teammates were able to get their work done, he says, “without our manager doing much, you know, managing". 

    That changed abruptly when the company transitioned to working from home. “The monitoring started on day one,” says Mark, whose surname is being withheld for career concerns. The company began using software that enabled remote control of employees’ systems, and Mark says his team had to give their manager the password “so he could connect without us having to accept. If the password changed, he requested it by email first thing in the morning”.

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  • The women ham carvers of Spain

    Jamon iberico – expertly cured ham from the Iberian pig – has been part of Spain's culinary history since Roman times and is arguably the country's most iconic food product. No Spanish event is complete without a carver, a leg of pork and plates of burgundy-red ham laced with creamy, nutty-tasting fat. 

    Carvers are respected and celebrated for their skill. It is no mean feat to slice a huge bone-in leg in a way that does justice to the quality of an acorn-fed pig that has been cured for up to three years, by delivering a balance of flavour in every umami-packed mouthful. The huge number of carving competitions in Spain attest to how seriously this job is taken. 

    Continued here